Terrific group of staff and trades people. Not once did we have difficulty with any of them. They are hard working people that appear to be very happy doing their jobs. Never a complaint- at least not to us! Kudos to the electrician who had to work around the obstacles in the basement and was very gracious about it. These remarks extend to Annette and Fernando as well. Super people to work with!
Thank you all so much!
I’m so happy my kitchen is back to normal. I can’t say enough about the exceptional quality of work. The trades people from Rocpal are above and beyond what most people would expect. I thank you so much for arranging the repairs In a timely manner. Also Thank You to Fernando for looking after the repairs and ensuring it was done to Rocpal’s high standards.
We recently had a complete kitchen renovation done by Rocpal. Everything from planning to execution far exceeded our expectations. Alyssa was a joy to work with – she was patient, she explained all of the different products available; she was professional and gave us incredibly sound advice. And one of the most crucial things – she maintained open lines of communication with us. And as a result the schedule she provided with regard to all the different tradesmen coming in and doing their work was accurate and on time. All of the trades people were extremely professional….AND…the job was completed on schedule.
In fact, we were so pleased with the workmanship of Rocpal that we had them renovate our laundry room and design and create an entertainment unit for our family room.
In addition, any issues that we did have (which is normal for such a large project) was taken care of and remediated immediately.
We absolutely recommend Rocpal.
H & M Garrison
Thank you for your expertise in helping us design our kitchen.We love it!!! Looking forward for you to see the finished product. We also would like to thank Fernando and all of his skilled craftsmen. Each one was a pleasure to deal with. A few little matters to clear up but we would recommend your company to anyone . Thank you again and it has been our pleasure to deal with such a recommendable business .
Pam and Medford
“I would like to extend a major thank you on behalf of Jen and I. It was truly an amazing experience working with you both and your team. Alyssa was tremendously helpful and patient through the planning process. It was also great to see how helpful and involved she was through the implementation. Fernando, it was very impressive to see the care you took in ensuring the end result was what we hoped and that we were able to navigate the obstacles as they arose with a positive outcome in each situation with help from you both. We could not be happier with the result and have zero regrets on the remodel. The result is fantastic and quite honestly we really enjoyed working with your company directly. It truly was a pleasure”
“Alyssa, we just wanted you to hear how impressed the electrician was with you the other day. He basically said that you were great to talk to and easy to work with, and that most times people are not like that. We told him that the main reason we went with your company, is how comfortable we were with you. You have been patient, helpful and more importantly kind. So thank you, we appreciate it.
Ray and Joanne
“Mare and I would like to congratulate Rocpal for the terrific job that they did on our kitchen. From the start Alyssa showed us different choices and worked with us to put together the kitchen that we now have.
She provided a schedule of when the different trades would be here, which surprised me I, in how accurate it was. All of the different people that worked to bring about the kitchen were friendly and professional. Fed added to the mix with suggestions that improved what was good into something that we are proud to show to our friends.
Fed is so professional and he treats every job as if it is his own home.
Morgan and Mare
“When we told friends that we were having a kitchen reno done they said “How could you stand the disruption?” The team at Rocpal made it so much easier than we had anticipated.
It started with Alyssa’s patience and creativity in helping us transform our “wish list” into a final plan. She had a very gentle way of keeping us on task but we never felt rushed in making decisions. She made the process fun. It ended with Fernando’s eagle eyes checking every detail to make sure the job was done as perfectly as possible. If there was a problem he took care of it immediately.
The tradesmen were professional, patient in addressing our concerns and kept to the time line we had been given at the start of the project. We would have any of them back to do work for us in the future.
Finally, a special shout out to Rob and Jake, two very nice young men who were so obliging and a pleasure to have in our home. Thank you to everyone at Rocpal. We love our kitchen.”
Bob and Sylvia
“Just wanted to reach out and say thank you very much for helping us build our dream office. After lots of discussions AND lots of email AND lots of measurement discussions AND more emails; the final product came out even better than I had imagined on paper.
- dimensions are perfect in our room;
- symmetry is excellent;
- Millwork is beautiful.
In addition to the bookcase, the doors (French and Barn) are standout artistic pieces on their own. The millwork and glass, on both sets of doors, truly make this special for us.
Overall, we are very pleased with the outcome. A testament to how well the bookcase was designed and milled, is that we did not have one situation where “the book” did not fit. I’d also like to thank you for making us feel important. In business Client Relationship Management is critical to maintain success and standout from others. The reason why we went with Rocpal and no other is because Sandra’s first email reply was timely and professionally addressed our questions in detail – at that point, we knew we were in good hands and NOT going to face a “don’t bug me, I’ll do it my way attitude.”
Zoltan and Helene
“Marg and I would like to once again THANK YOU and all of the GANG at Rocpal for the wonderful work that was completed at our home. WE ABSOLUTELY LOVE the fireplace cabinets and the kitchen modifications and counters. Cambria came by on Thursday with the remaining piece and it LOOKS GREAT. The beveled glass and mirrored backs really bring the cabinets to “life” and they are beautiful. We have had a number of people over and they are AMAZED at the transformation and workmanship.
Once again many thanks for your patience and kindness AND to all of the installers AND to Fernando for all of their WONDERFUL craftsmanship , professionalism, expertise and caring. Come over anytime to see the final product and take pictures if you want … We would certainly recommend Rocpal to all of our family and friends!!!
Many thanks again and all the best,
Mike and Marg
I wanted to take the opportunity to thank you and your team for the outstanding work you did to complete our kitchen and tiling project. We are both delighted with the end result and despite the fact that any project this large is inevitably disruptive to daily life it was certainly worth the inconvenience when we look at the end result.
There are a number of reasons we will be bringing you more business in the future for other projects we are planning and why I have recommended your services to our friends and colleagues. First of all your company met agreed time commitments efficiently and was competitive with the total cost compared to other vendors.
The quality of workmanship is truly outstanding and we were impressed how rapidly you addressed any concerns we had to our full satisfaction. We found all of your staff (as well as your contractors) to be very professional, helpful, friendly and respectful of our home and family. The designer was instrumental in helping Michelle’s dream kitchen become a reality, her ability to visualize what we wanted and make it happen is a real gift, we really enjoyed working with her and look forwards to doing so again in the future.
Thank you for making our dream into a reality!
Mike and Michelle
To say that we enjoyed the holidays in our newly renovated home would be a huge understatement. We enjoyed entertaining and showing off our “new space” to all our family, friends and neighbors. We still have to pinch ourselves to believe it really is our home.
We would like to thank everyone that had a part in making our dream a reality. The designs that Fernando and designer put on paper became our new kitchen. The staff at Rocpal and the trades that work for them are all professional individuals that treated us and our home with respect during the entire process.
We were given a completion date and it was actually completed before that. From the very start, we felt so comfortable that we had made the right choice in choosing our contractor. There was no detail forgotten and everything was completed to perfection.
Barry and Marilyn